Services for the Underserved

Medication Coordinator

Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Job Functions:

  • Administer medications and document administration as required.
  • Monitoring of MARs and medication storage.
  • Work with residents and Case Managers in filling prescriptions and ensuring refills are ordered as necessary.
  • Ensure physician orders are current, properly documented and communicated to staff
  • Monitor client medical equipment for safety and proper functioning.
  • Attend and participate in regular staff training and scheduling meetings.
  • Maintain confidentiality and privacy regarding all clients’ information.
  • Complete daily documentation of all agency required material.
  • Complete incident reports in accordance with policy and procedures.
  • Understand and implement the agency’s philosophy, policies and mission.
  • Understand and follow the agency chain of communication.
  • Ensure the safety and well-being of the clients on a daily basis.
  • Work cooperatively with other team members to carry out the program goals and objectives for each client.
  • Report any actual or suspected abuse/neglect in accordance with policy and procedure.
  • Assist the psychiatrist and program nurses
  • Prepare clients for self-medication status and monitor as needed, health assessment referrals.
  • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
  • Maintain CPR/First Aid Certification.
  • Assist in building evacuation during fire drills and building emergencies.
  • Refer residents to emergency care if needed, work with emergency responders/emergency room staff to coordinate emergency treatment, coordinate treatment and discharge planning with hospital staff.
  • A schedule that includes evenings and weekends will be required.

 Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



  • High School Diploma or GED; AMAP Certified
  • At least one year of experience in direct clinical work with psychiatrically disabled populations.
  • Preferred experience would include previous work with homeless population; work in residential settings and/or community health care, patient education/treatment adherence counseling and group work
  • Ability to work independently and as part of a team, to assist adult males of diverse ethnicities, backgrounds, ages, and sexual preferences.
  • Bilingual preferred.







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