Services for the Underserved

Assistant Team Leader

US-NY-New York
Behavioral Health
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Summary: The Assistant Team Leader provides leadership and direct activities of a mobile multi-disciplinary treatment team.



  • Directs and supervises staff activities.
  • Enforces timely and effective communication
  • Leads team organizational and service planning meetings
  • Provides direction to staff regarding individual cases
  • Conducts side-by-side contacts with staff
  • Conducts individual supervision meetings.
  • Available by cell phone for emergency consultation/crisis intervention.
  • 50% of their time to direct participant services as a member of the clinical staff
  • 50% of their time to administrative and supervisory duties.
  • Ensure that over time team members will cross train one another so that each team member has the capacity to engage participants with regard to the entirety of roles and functions of the team as a whole.
  • Ensure staff share responsibilities for the recipients and for charting.
  • Responsible for all areas of writing service plans
  • Actively participates in all activities in revising service plans as the participant’s needs change
  • Assures that advocacy for the rights and preferences of the participant are conducted.
  • responsibility for the recipients and for charting services
  • Advocating for the rights and preferences of the participant whenever possible
  • Participates in an on-call rotation.
  • Additional responsibilities as assigned by immediate supervisor or division head.


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



  • Master’s degree in social work, psychology, rehabilitation counseling, or a related field or licensure/registration as a registered nurse required.
  • Preference is given to persons who have professional experience working on a multi-disciplinary mobile team.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Proficient in MS Word/Excel. Ability to research material via the internet.
  • Bilingual in any language a plus not required.



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