Services for the Underserved

Housing Specialist

US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Overview:

The Housing Specialist works with clients enrolled in the program and identifies temporary or permanent housing options in order to stabilize housing outcomes and divert clients from the shelter system.


Job Functions:

  • Coordinate, develop, and maintain relationships with reliable landlords and brokers.
  • Maintain and update a database of all available housing resources, including community organizations.
  • Provide guidance to clients and staff as it relates to housing-related issues.
  • Coordinate with Case Managers and Program Supervisors on client cases.
  • Inspect apartments to ensure that they are in compliance with City, State, and local standards.
  • Develop a housing assessment tool to be utilized for ensuring appropriate placements.
  • Meet with clients and match them to suitable placements.
  • Identify barriers to housing and work with Case Managers in ensuring proper referrals in order to stabilize housing.
  • Work with outside agencies to obtain housing subsidies for clients.
  • Maintain tracking forms for placements and provide accurate reports in a timely manner.
  • Assist case managers in developing appropriate housing plans.
  • Assist in facilitating housing processes with agencies, clients, and landlords/brokers.
  • Assist in reconciliation of placements.
  • Conduct housing workshops for clients.








  • Bachelor Degree and two years of applicable experience.
  • Knowledge of the complex interaction of multiple factors of homelessness, substance abuse, mental health, and domestic violence.
  • Sensitivity to cultural and gender specific issues with both individuals and families.
  • Knowledge of the Human Resources Administration, entitlements, and the Department of Homeless Services.
  • Strong computer skills including Microsoft Office applications.



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