Services for the Underserved

Case Manager

US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Overview:

Under the supervision of the Senior Case Manager, the Case Manager provides case management to individuals and families in need of homeless prevention services.


Job Functions:

  • Oversee case management for program participants and their families which include arranging, coordinating, monitoring and delivering of services related to meeting their housing needs.
  • Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
  • Promote linkage with other service providers that will help participants obtain and maintain housing stability
  • Monitor the effectiveness of linkages with other on-island service providers.
  • Assure timely intakes, assessments, service plans and referrals.
  • Provide service description and overview to prepare participants for full service engagement.
  • Collaborate with program participants to develop service plans that correlate with resolving barriers to maintaining housing stability.
  • Monitor and evaluate program participants’ progress.
  • Prepare and submit Financial Assistance Requests on behalf of program participants.
  • Participate in development of After-Care and on-going housing assistance service planning processes.
  • Coordinate supportive services and referrals based on specific needs of program participants.
  • Assist participants with obtaining and reinstating benefits.
  • Assist participants in identifying financial resources.
  • Maintain copies of program participants’ documents in case file.
  • Monitor case progress and when necessary enter information into the CARES database.
  • Participate in and provide case related updates during case management and general staff team meetings.
  • Attend training and provide feedback on presentations.
  • Assist participants with obtaining employment services such as job training, job readiness and employment workshops
  • Advocate on behalf of program participants to ensure they receive work support services such as rental assistance, food stamps, Medicaid, subsidized childcare, etc.
  • Assist participants with understanding their lease, securing utilities, making moving arrangements
  • Outreach to property owners and mediate issues that help participants locate or retain housing




  • MSW preferred, MS or BS in related field and one year of qualifying experience OR
  • AA degree in related field and two years of qualifying experience
  • Knowledge of the Department of Homeless Services, the Human Resources Administration, and entitlements.




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