Services for the Underserved

Returning Candidate?

Desk Security

Desk Security

Job Location 
US-NY-New York
Behavioral Health
Regular Full-Time

More information about this job

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Interact with clients in a clinically appropriate fashion and provides information on rules and regulations



  • Records significant client behaviors, makes recommendations regarding services and intervention
  • Provides frontline crisis intervention
  • Is available for emergency and /or overtime shift changes when necessary
  • Provides telephone hotline information, completes intakes and makes referrals when necessary
  • Participates in the intake and orientation of clients as to facility regulations and procedures
  • Participates and supervises the nightly activities for the residents and their children, which includes movie night, art activities, games etc.
  • Attends staff meetings and trainings sessions.
  • Conducts regularly schedule rounds, room checks and documents all repair needs to ensure absence of potentially dangerous conditions or individuals
  • Cleans terminated residents’ bedroom when housekeeper is unavailable







  • HS Diploma or GED required and prior experience in a community based, residential program.
  • Bi-Lingual a plus
  • Basic computer skills