Services for the Underserved

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Case Manager

Case Manager

Job Location 
Homeless Services
Regular Full-Time

More information about this job

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Summary:

The Service Coordinator will engage and assist chronically homeless individuals in meeting the demands of independent living and maintaining permanent housing through guidance and assistance in obtaining the necessary skills and establishing linkages to services that will support self-sufficiency and self-determination.



  • Conduct intake process with new consumers within 24 hours of admission.  This includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures.
  • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
  • Provide accurate, complete, and timely documentation of the provision of supportive social services and consumer progression/regression toward the goals of securing permanent affordable housing.
  • Prepare housing applications and assist consumers with the housing application/interview process.
  • Monitor and assess consumer progression/regression in behavior and/or appearance.
  • Facilitate group and individual counseling, workshops, psych education, and recreational activities.
  • Conduct room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
  • Provide comprehensive case management services to an assigned caseload of 18 to 22 clients.
  • Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
  • Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate.
  • Ensure that consumers attend meals and maintain appropriate nutritional intake.
  • Provide crisis intervention and address all emergency situations as appropriate. 
  • Assist in building evacuation during fire drills and building emergencies.
  • Maintain CPR/First Aid Certification.
  • Maintain up to date, accurate, complete, and timely consumer chart documentation.
  • Facilitate discharge/transfer process and documentation of same. 
  • Attend staff meetings, case conferences, group supervision, trainings, and escort consumers on housing interviews as needed.
  • A work schedule that includes some weekend and evening hours is required.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelor’s Degree in Human Services field required.
  • A minimum of two years experience working with chronically homeless individuals with co-occurring disorders.
  • Ability to work independently and as part of a team, to assist adult males of diverse ethnicities, backgrounds, ages, and sexual preferences.
  • Experience in group work, case management, referral, and/or community outreach strongly preferred.
  • Bi-lingual-Spanish and a valid NYS driver’s license preferred.