Services for the Underserved

Wellness Coach

Behavioral Health
Regular Full-Time

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Overvoew: 

The Wellness Coach works independently in the field with people of diverse ethnicities, backgrounds and preferences who have a mental illness and are living in the community, primarily, in single and scatter-site apartment and SRO housing. The Wellness Coach will develop and monitor individual service plans in conjunction with agency consumers, identify and document any issues in daily living skills. Play a significant role as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. Participation in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings is required.


Essential Job Functions:


  • Adjust resident’s goals, objectives, methods, and target dates as necessary
  • Complete service plan reviews on a quarterly basis for all residents, with the initial review occurring three months from the date of admission.
  • Ensure the uniformity of all case records. Work independently in the field, and as a team member to ensure the safety and well-being of all residents
  • Regularly assess, correct and report apartment and personal living space inspections conditions as assigned
  • Facilitate resident empowerment committees/activities
  • Assist residents with the safe handling of food and preparation of meals as needed
  • Assist residents in the organization and maintenance of their apartments and common areas.
  • Participate in a 24/7 crisis response rotation, as indicated
  • Adhere diligently to all life-safety policies and procedures Perform all duties in a manner that is appreciative of residents’ strengths and supportive of their continued recovery.
  • Be informed of residents’ backgrounds, histories and assessments from information in available records
  • Encourage residents to function independently through prompts and role modeling
  • Assist residents in identifying and creating as many natural supports as possible
  • Acknowledge success and engage residents in collaborative problem solving  
  • Provide Case Management for a specified group of residents:
  • Engage them in setting rehabilitation and housing support goals, and collaborate with them in developing a Housing Support Plan where indicated
  • Facilitate and coordinate their access to services, resources (e.g. educational, vocational, spiritual, social) and recovery-based supports both within, and external to, SUS
  • Teach them skills that will permit them maximal independence in maintaining their residence, their income and their employment, if applicable
  • As needed, serve as an advocate for residents in obtaining benefits, managing and coordinating their medical and psychiatric treatment and rehabilitation, and overcoming stigma and other barriers to community integration
  • Maintain up to date, accurate, complete and timely documentation (handwritten and electronic word processing) of resident progress in individual client records.
  • Assist residents in maintaining independence in the self-administration of medication
  • Provide crisis intervention and management as needed
  • Responsibility for assisting program management in organizing and implementing recreational programming and facilitating skill-building groups and activities.


Benefits Overview:
We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays



  • Bachelor’s Degree from an accredited College or University preferred
  • A minimum of two years experience working with people who have a mental illness
  • Ability to work independently in the field, and as part of a rehabilitation services delivery team, with people of diverse ethnicities, backgrounds and preferences who have a mental illness and are living in the community, primarily, in single and scatter-site apartment and SRO housing




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