Services for the Underserved

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Case Manager (Wellness Clinic)

Case Manager (Wellness Clinic)

Job Location 
Treatment Services
Regular Full-Time

More information about this job

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.


For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.


We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.



Position Summary:

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). The clinic will provide a range of mental health and substance use disorder services to vulnerable populations with a myriad of needs. The Case Manager assists agency consumers with problem solving and crisis intervention. This role is comprised of 75% field work, travel is required to accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary.


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Master’s Degree in Human Services or related field
  • Two years experience with individuals with mental illness, substance abuse issues and/or a history of homelessness required
  • Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System
  • Bilingual English/Spanish a plus
  • The ideal candidate will be creative, innovative, open to change and willing to contribute new ideas