Services for the Underserved

Social Worker

US-NY-New York
Homeless Services
Regular Full-Time

Position Overview


Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


The Social Worker will provide group, individual counseling, case management, psychotherapy, and medication management to chemically dependent clients with moderate to severe co-occurring mental health and/or medical disorders. Will also provide couples and/or family counseling where clinically appropriate. Complete all related documentation, including progress notes and treatment plans. Communicate with other staff members as needed and participate in case conference and meetings.



  •    Lead a mobile, multi-disciplinary team providing support to three general population shelters in Upper Manhattan and the Bronx. Team members include a Psychiatric Nurse Practitioner, CASAC, Health Navigators and Employment Specialists. The mobile team augments and supports the on-site shelter case management staff.
  • Work with Shelter staff to identify unmet needs among shelter residents. Develop outreach plans to engage identified shelter residents. Coordinate assignments among team members.
  • Engage shelter residents in supplementary services.
  • Develop schedule of “drop in” groups of various content for each shelter site. Facilitate some such groups.
  • Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
  • Maintain updated information about mental health, substance abuse treatment and other social services in the community. Act as a resource to shelter case managers and their clients in need of such services. Facilitate referral and admission as indicated.
  • Work with clients and case managers in developing treatment plan and identifying community based referrals for client to continue treatment upon move out
  • Maintain data about service utilization and unmet needs among shelter residents.
  • Provide administrative and clinical supervision to mobile team members.
  • Attend and participate in regular staff training and scheduling meetings
  • Maintain confidentiality and privacy regarding all clients’ information
  • Complete incident reports in accordance with policy and procedures ; Report any actual or suspected abuse/neglect in accordance with policy and procedure; Ensure the safety and well-being of the clients on a daily basis
  • Work cooperatively with other team members to carry out the program goals and objectives for each client; Understand and implement the agency’s philosophy, policies and mission Understand and implement the agency’s philosophy, policies and mission
  • Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
  • Maintain CPR/First Aid Certification
  • A schedule that includes evenings and weekends will be required


 Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays








  • LMSW/LCSW required
  • Bilingual Spanish required
  • Preference is given to those who have experience working on a multi- disciplinary team and/or previous experience with homeless population.
  • Ability to work independently and as part of a team, to assist adults of diverse ethnicities, backgrounds, ages, and sexual preferences.



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