Services for the Underserved

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Program Director, Developmental Disabilities

Program Director, Developmental Disabilities

Job Location 
Developmental Disabilities
Regular Full-Time

More information about this job

Position Overview

Company Overview: As a leading provider of residential and support services to individuals with special needs, Services for the UnderServed provides the resources you need to build on your experience amidst our culture of team support. Ongoing training and attention to your development help to ensure your success. Your achievements and leadership are rewarded by advancement opportunities. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.


Position Summary:

The Program Manager is responsible for ensuring the overall effective operation of the facility in accordance with applicable Federal and State regulations, Agency policies and procedures, and union contracts.



  • Day-to-day administrative functions within the facility relative to implementation of SUS policies and procedures, union contracts and regulatory requirements as set forth by funding agents
  • Directly supervise the Assistant Program Manager on a weekly schedule or as needed. 
  • Monitor overall consumer care, ensuring needs are met as required/ prescribed through documented weekly observations of supervisors and program specialists’ implementation of active treatment and strict adherence to Part 633 - Client Rights.
  • Execute agency, state and federal requirements pertaining to custodianship of consumer funds within the facility, including the preparation and submission of weekly account summaries.
  • Complete all individual client ledger sheets for in-house accounts on a weekly basis, i.e. posting of deposits, withdrawals and receipts.
  • Conduct at least monthly physical plant inspections with documentation of findings.
  • Ensure strict adherence to OPWDD Part 624 - Incident Reporting Procedures, including reviewing all incidents, conducting any necessary investigations, and making necessary notifications
  • Provide staff training in the areas of agency policy and procedure, OSHA regulations, physical plant issues and fire safety
  • Attend all program surveys and, in conjunction with the Clinical Supervisor or senior management, formulate and prepare a written plan of corrective action for program audits and ensure follow-through
  • Meet with clinical staff on a regular and timely basis to ensure that program objectives, treatment techniques and policy implementation are being carried out.
  • Work with Central office Human Resources, Fiscal Department and Operations to ensure staffing, equipment, materials and supplies are appropriate and sufficient to guarantee the therapeutic and general well-being of the consumer population.
  • Ensure that the facility and services provided adequately meet the physical, social and developmental needs of all clients and that there is adequate protection of each consumer’s health, safety, comfort, well-being, civil, human and legal rights.
  • Be available twenty-four hours for emergencies, consultations etc. through assigned beeper
  • Responsible for the quality of record keeping and charting and meeting standards as prescribed by agency, State and Federal guidelines.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelors degree in Human Services required
  • Minimum of four (4) years progressive supervisory experience in MR/DD or related field
  • AMAP certified, SCIP/R trained, CPR First Aid
  • Valid NYS Driver’s license

Keywords: Direct service professional, counselor, residential counselor, direct care counselor, habilitation specialist, human services, social services, social worker, case manager, health services, developmental disabilities, mental health behavioral health, OPWDD, OMRDD