SCOPE OF ROLE:   
Physically monitors the facility, internally and externally. Performs scans of the immediate 
neighborhood. Engages the community to facilitate open communication, solve problems, and 
promote partnership between the shelter and its neighbors. 

II. ESSENTIAL DUTIES & RESPONSIBILITIES: 
 Communicates and documents all program activities, incidents, issues and other relevant 
information in a complete, professional and timely manner.  
 Reads all logs books, emails and incident reports at the start of shift.  
 Updates all log books throughout shift and before ending shift assignment.  
 Completes and submits incident reports as they occur.  
 Completes shift summary report before ending shift assignment. 
 Receives, acknowledges receipt of and documents all complaints/concerns expressed by neighbors 
or other community members.  
 Attends and participates in regular staff meetings and community meetings as assigned.  
 Enforces shelter rules uniformly and consistently. 
 Responds appropriately to needs and crisis situations, such as mediating basic interpersonal 
problems between residents and summoning emergency personnel.  
 Facilitates the Good Neighbor Policy orientation for each new resident. 
 Facilitates and/or participates in a Good Neighbor Focus group with residents focusing on 
neighborhood concerns and to generating ideas for positive community participation.   
 Develops and coordinates community engagement activities for shelter residents.  
 Participates in ongoing individual supervision, team meetings, case conferences, division meetings 
and trainings as appropriate and assigned.  
 Assists Shift Supervisors with fire drills and building evacuations during emergencies and provides 
client with fire safety and prevention information as needed. 
 Maintains CPR/ First Aid Certification 
 Remains on‐duty until properly relieved.  
 Wears S:US branded clothing while conducting neighborhood walks and when serving as a shelter 
representative in the community.  
 Works a schedule that includes some weekend and evening hours. 
 Performs other duties related to the program as assigned by the Shift Supervisor, Facility Manager 
and/or Program Director.  
 Complies with all SUS Employee Policies, Procedures, and Protocols. 
 Working knowledge of various computer software programs including email, Microsoft Word, 
Excel, and PowerPoint. 
 Evening and weekend hours may be required.  
 Performs other duties as assigned.

REQUIREMENTS  
REQUIRED EDUCATION AND EXPERIENCE  
 High School Diploma required.  
 2 years of experience in a large residential setting is required. Strong interpersonal and 
communication skills required. 

PREFERRED QUALIFICATIONS & SKILLS 
 Associates Degree preferred. 
 English/Spanish speaking preferred

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.