TITLE: Case Manager

DIVISION/ DEPARTMENT: HS- Home Base (TD HFE)

REPORTS TO: Sr. Case Manager

SUPERVISES: N/A

FLSA: Non-Exempt

JOB CODE/FAMILY: SCSMG / Program Support

I. SCOPE OF ROLE:

Through a new grant from TD Charitable Investments’ Housing for Everyone program, Homebase is adding two new Case Mangers to the program to support Eviction Prevention and Homeless Prevention efforts within our Manhattan service area. The Case Manager will provide the full array of Homebase supports to enrolled individuals and families who are facing eviction, navigating those households/tenants to housing stability through connections to benefits, subsidies, legal aid and Homebase services. The Case manager will carry a caseload and engage New Yorkers in the Homebase office and at Manhattan housing court to support their housing needs and maximization successful resolutions to tenants’ housing crises.

II. ESSENTIAL DUTIES & RESPONSIBILITIES:

· Oversee case management for program participants and their families which include arranging,

coordinating, monitoring and delivering services related to meeting their housing needs.

· Ensure community follow-up to engage the program participants in care; promote compliance with

appointments and encourage self-sufficiency and empowerment.

· Participate in outreach and engagement activities at Manhattan housing court and in the field, including

HRR/DSS offices regularly.

· Promote linkage with other service providers that will help participants obtain and maintain housing

Stability, especially legal aid providers to support housing court cases.

· Monitor the effectiveness of linkages with other on-island service providers.

· Assure timely intakes, assessments, service plans and referrals.

· Provide service description and overview to prepare participants for full-service engagement.

· Collaborate with program participants to develop service plans that correlate with resolving barriers to

maintain housing stability.

· Monitor and evaluate program participants’ progress.

· Prepare and submit Financial Assistance Requests on behalf of program participants.

· Participate in development of After-Care and on-going housing assistance service planning processes.

· Coordinate supportive services and referrals based on specific needs of program participants.

· Assist participants with obtaining and reinstating benefits.

· Assist participants in identifying financial resources and income supports.

· Maintain copies of program participants’ documents in case files.

· Monitor case progress and when necessary, enter information into the CARES database.

· Participate in and provide case related updates during case management and general staff team

meetings.

· Attend training and provide feedback on presentations.

· Assist participants with obtaining employment services such as job training, job readiness and

employment workshops.

· Advocate on behalf of program participants to ensure they receive work support services such as

rental assistance, food stamps, Medicaid, subsidized childcare, etc.

· Assist participants with understanding their lease, securing utilities, making moving arrangements.

· Outreach to property owners and mediate issues that help participants locate or retain housing.

III. REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

· HS Diploma, GED, or AA degree in related field and two years qualifying experience

· Must be able to work in the field and/or Homebase office up to five days per week.

· Must be able to travel to housing court and HRA/DSS offices up to two days per week.

· Proficiency in database/client record systems data entry and in Microsoft 365.

PREFERRED QUALIFICATIONS & SKILLS

· Bachelor’s degree preferred in related field.

· Bi-lingual English/Spanish speaking applicants a plus.

· Knowledge of the Department of Homeless Services, the Human Resources Administration, and

entitlements.

· Knowledge of the complex interaction of multiple factors of homelessness, incarceration, and substance abuse, mental health and domestic violence is preferred with sensitivity to cultural and

gender specific issues with both individuals and families

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.