1. SCOPE OF ROLE:

Services for the UnderServed (S:US) is a dynamic and growing social service and housing agency with 47 years of experience providing housing and services to New York City's most vulnerable populations. The Real Estate team maintains and expands S:US’ large and diverse housing portfolio, fulfilling the organization's commitment to ensuring all residents have a safe, clean, affordable place to call home. With more than 2500 units owned, an additional 320 in construction and another 2000 in predevelopment, S:US is among the largest supportive housing providers in New York State and nationally.

Reporting to the Chief Operating Officer, the Vice President, Property Management provides executive oversight of S:US’ property management operations, including rent collection, leasing, scatter site and commercial lease management, housing compliance, violations, on-site property operations, and Facilities. The VP leads a multi-disciplinary team that includes the VP of Facilities and property management Directors, and is accountable for occupancy and rent collection performance, regulatory and subsidy compliance, safe and well-maintained properties, and the fiscal integrity and operational efficiency of the portfolio. The VP develops and implements systems, performance standards, and operating plans; strengthens coordination across Facilities, Social Services Programs, Finance, Legal and other partners; and drives strategies that support regulatory integrity, resident experience, property conditions and financial performance.

1. ESSENTIAL DUTIES & RESPONSIBILITIES:

• RENT COLLECTION:
  - Lead S:US rent collection activities;
  - Calculate subsidy & tenant share (initial + renewals);
  - Manage subsidy billing, adjustments, and liaison with funders;
  - Oversee tenant-share collection and coordination with Legal; and
  - Conduct arrears analysis and reporting.

• LEASING AS OWNER & REAL ESTATE COMPLIANCE (Detailed):
  - Maintain 95%+ leased across LP and BH portfolio;
  - Oversee income certifications and rent calculations;
  - Serve as primary real estate liaison with auditors & funders; and
  - Oversee tenant file audits and physical property audits.

• LEASING (AS TENANT) & VIOLATIONS:
  - Manage 1,200+ residential leases and 60 commercial leases;
  - Track renewals, expirations, maintenance requests;
  - Manage landlord relationships and lease negotiations;
  - Lead violation tracking, response, and vendor coordination; and
  - Submit payment requests and ensure violation removals.

• LP TENANT INTERACTION & INTERVENTION:
  - Lead resident relations at LPs;
  - Issue conduct letters and manage lease compliance;
  - Coordinate with Legal on holdovers;
  - Ensure inspections and monitor repairs & turnovers; and
  - Minimize municipal violations.

• LP BUDGETS:
  - Oversee budgeting and forecasting for LP portfolio.

• LEASING & MAINTENANCE OVERSIGHT:
  - Provide executive oversight of the Facilities function through the VP of Leasing & Maintenance and ensure alignment between property management and facilities operations;
  - Evaluate facilities operations, staffing structures, systems, and performance data and make recommendations to improve service delivery, efficiency, and accountability;
  - Use Yardi and other systems to monitor work orders, response times, property conditions, and maintenance performance;
  - Ensure preventive maintenance programs are established and operating effectively across S:US facilities;
  - Oversee the evaluation, negotiation, and performance of vendor and maintenance contracts to support safe, clean, and fully operational properties; and
  - Support organizational safety protocols and coordinate with the S:US Safety Committee, as appropriate.

• STRATEGIC OPERATIONS & PERFORMANCE MANAGEMENT:
  - Direct operational planning and budgeting across Property Management and Facilities functions;
  - Develop and drive action plans aligned with short- and long-term organizational goals, including emergency and inclement weather preparation and response;
  - Establish and monitor key performance indicators for occupancy, rent collection, compliance, leasing, maintenance, work orders, violations, and other operational priorities;
  - Evaluate systems and processes and implement improvements that strengthen controls, increase efficiency, and support high-volume transactions;
  - Build and foster proactive, trusting relationships with internal and external stakeholders to achieve organizational goals; and
  - Develop leaders and teams, set clear expectations, and drive cross-functional accountability and continuous improvement.

• Other duties as required by the above responsibilities or as requested by the supervisor.

#HPSUS

1. REQUIREMENTS:

REQUIRED QUALIFICATIONS

• Bachelor’s degree required; relevant advanced credentials preferred.
• Relevant certifications strongly preferred (e.g., Quadel, LIHTC compliance credentials).
• 7 -10 years of relevant leadership experience managing complex affordable/supportive housing, property management, real estate leasing and/or facilities operations, including layered funding structures.
• Demonstrated experience leading multi-site property management, compliance and leasing teams.
• Advanced knowledge of LIHTC Section 42, HOME Final Rule, Project Based Section 8, NYS HCR & NYC HPD Rent Funding Programs, FHEPS, Continuum of Care
• Proven ability to implement and improve systems that support large numbers of transactions, work orders, leases, compliance requirements, and operational reporting.
• Extensive experience with property-management systems such as Yardi and proficiency in Microsoft Office Suite, including Excel.
• Sophisticated understanding of rent collection strategies and procedures in affordable housing portfolios.
• Experience developing KPIs, managing budgets, and overseeing vendor and service contracts.

PREFERRED QUALIFICATIONS

• Passion for S:US’ mission in particular and supportive‑housing generally.
• Exceptional communication and collaborative problem‑solving skills.
• Highly organized, detail‑oriented, and able to manage competing priorities.
• Responsive, adaptable, and effective in fast‑paced environments.
• Demonstrated executive leadership, strategic thinking, negotiation, and cross-functional problem-solving skills.
  • Responsive, adaptable, self-motivated, and effective in fast-paced environments.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.