SCOPE OF ROLE:
A wonderful opportunity for an experienced mental health professional to assume a leadership role on
one of Governor’s newly launched innovative Safe Options Support (SOS) teams, that will provide
comprehensive care to street homeless or subway dwelling individuals.
The multi-disciplinary SOS team will consist of a Team leader, Licensed Clinicians, Care Managers, a
Registered Nurse, and a Peer Specialist. The team will support program participants in the community
through the application of the highly acclaimed, Critical Time Intervention, evidence-based, model of
care.
The Team Leader will be responsible initially for the successful implementation of the program model
and then managing the day to day operations of the critical support team. The Team Leader will ensure
that staff feel supported and empowered as they conduct community outreach on the streets and
subways and provide post- housing care coordination to participants. Member choice, harm reduction,
non-coercion, flexibility and person-centered core elements are essential to this team and should be
reflected in the Team Leader’s management style.
The Team Leader will be responsible for the development and maintenance of collaborative
relationships with community partners including the Department of Homeless Services, MTA, local law
enforcement, community hospitals, existing outreach teams and housing providers. The Team Leader
role will require significant multi-taking in a fast paced, challenging environment. For the right
candidate it will present the opportunity to enhance their management and supervisor experience and
demonstrate their skills and experience in a high prolife program
The role will require field-based work, periodic on call coverage, and a willingness to work flexible
hours. This is an exciting opportunity for a leader who is looking to transform community healthcare in
NYC and making long lasting positive changes in the lives of homeless New Yorkers
II. ESSENTIAL DUTIES & RESPONSIBILITIES:
• In partnership with the State Office of Mental Health and the central SOS Hub team oversee the
creation of a multi-disciplinary SOS community support team;
• On formation of the team manage management the day to day operations in accordance with
internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or
during an inpatient hospital admission or emergency department visit with involvement in transition
planning, including a needs assessment of community transition supports essential to stabilizing the
participant;
• Develop meaningful and lasting partnerships with key community stakeholders including MTA
Station Managers, local hospital, NYPD, Shelter operators and housing providers;
• Facilitate case reviews on ‘members at risk’ with community partners and document
recommendations;
• Oversee and or conduct internal audits/case record reviews on a regular basis to measure
compliance to regulatory/contract standards, and report aggregated findings and recommendations
to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality
improvement projects that address barriers to care;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance
with salient policies and procedures, specific to the organization of hire;
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team
members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage;
• Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
• Work with SOS HUB’s Single Point of Access department to identify eligible participants and reporting
on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and
respectful manner, and with due understanding of and consideration for cultural differences;
• Additional responsibilities as assigned by immediate supervisor or division head.

REQUIRED EDUCATION AND EXPERIENCE
• Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration,
Nursing, Public Health, Public Policy or a related field.
• Minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal
justice field with progressively increasing responsibilities, preferably with the target population.
• Experience managing and supervising program staff in a community mental health setting;
• Knowledge of counseling principles and methods for mental illness and substance use disorders;
• Knowledge of treatment, rehabilitation, and community support programs as they relate to
recipient/residents, families, and staff;
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior,
including crisis management and de-escalation techniques;
• Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of
individual recipients;
• Ability to prepare accurate and timely reports;
• Computer proficiency in Health Information Technology and Microsoft applications such as MS
Word, Excel, PowerPoint.
PREFERRED QUALIFICATIONS & SKILLS
• Previous management and supervisory experience preferred.
• Experience working with homeless and/or precariously housed populations preferred
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
• Bilingual English/Spanish.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.