1. SCOPE OF ROLE: Under the supervision of the Program Director, the Assistant Program Director will provide supervision of case management services to ensure quality care for adults that have histories of homelessness and are diagnosed with severe mental illness. In the absence of the Program Director the Assistant Program Director will supervises all program staff in conjunction with the Regional Director. 

1. ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Ensure program complies with all Federal, State and Local laws and regulations as they apply to supportive housing programs as well as all HRA/DSS regulations/requirements 

• Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis 

• Assist the Program Director with the administration of the program, overseeing all aspects of the program’s operations - service delivery, compliance to contracts, targets (case management, employment, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.) 

• Provide and ensure delivery of quality services to all residents through direct supervision of all program staff regarding case management 

• Ensure that all documentation (including, but not limited to, progress notes, service plans, assessments, health forms, reports, etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards.; provide coaching on policies and procedures and clinical practice. 

• Development and implementation of individual client service plans in conjunction with clinical staff, counseling team and client 

• Responsible for ensuring that contacts with clients reflect goals of service plans and assisting wellness coaches to develop intervention goals and activities which support the service plan 

• Coordinate annual functional assessment review, psychosocial review, chart audits for each client and submitting report to Program Director. 

• Responsible for maintaining contact with other service agencies and insuring client placement for treatment and program activities (may include volunteer job placement) 

• Accountable for coordinating orientation and program entry for all new residents with the intake coordinator; participates in discharge planning 

• Assist Program Director in serving as liaison to other community services; attend meetings and develop new linkages; provides emergency and relief coverage as necessary 

• Prepares various reports for funders, Regional Director, and AVP of Behavioral Health Housing Services, including any issues, and suggestions for changes in policies or program adjustments 

• Conduct and document supervisory meetings with direct reporting staff, promote staff development; and evaluate their work performance (i.e. identify training needs) 

• Ensure that all documentation pertaining to client and program activities is accurately completed, handled confidentially, kept in the proper location, and submitted promptly. 

• Ensure all incident reporting and follow up is done thoroughly and in a timely manner 

1. REQUIREMENTS: 

REQUIRED EDUCATION AND EXPERIENCE  

• Have an understanding, appreciation, and commitment to the philosophy and mission of Services for the UnderServed (S:US), with expertise in harm reduction and recovery-oriented services 

• Master’s degree in social work or related field  

• Three to five years human services experience  

• Two years of supervisory experience 

PREFERRED QUALIFICATIONS & SKILLS 

• Bilingual in Spanish , preferred 

• Familiarity with Federal, State and Local laws and regulations as they apply to supportive housing programs and HRA/DSS regulation/requirements for NY 15/15 Supportive Housing 

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.