TITLE: Case Manager
DIVISION/ DEPARTMENT: HS - Harmonia
REPORTS TO: Senior Case Manager/Director Social Services/Program Director
SUPERVISES: N/A
FLSA: Non-Exempt
JOB CODE/FAMILY: SCSMG / Clinical Support

I. SCOPE OF ROLE:
The Case Manager provides and coordinates client services.
II. ESSENTIAL DUTIES & RESPONSIBILITIES:
• Conduct intake process with new clients within 24 hours of admission; includes but is not limited to
explanation of resident rights and responsibilities, and grievance procedures.
• Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
• Provide accurate, complete, and timely documentation of the provision of supportive social services and
client progression/regression toward the goals of securing permanent affordable housing.
• Prepare housing applications and assist clients with the housing application/interview process.
• Monitor and assess client progression/regression in behavior and/or appearance.
• Facilitate group and individual counseling, workshops, psych education, and recreational activities
• Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall,
ADL skills.
• Provide comprehensive case management services to an assigned caseload.
• Develop initial service plans and conduct service plan reviews as needed for an assigned caseload.
• Provide referrals for in-house and community-based medical, mental health, and supportive social
• services to assigned caseload as appropriate.
• Ensure that clients attend meals and maintain appropriate nutritional intake.
• Provide crisis intervention and address all emergency situations as appropriate.
• Assist in building evacuation during fire drills and building emergencies.
• Monitor client medication compliance and collaborate with nursing staff monitor compliance.
• Refer clients to appropriate community resources as needed.
• Maintain CPR/First Aid Certification.
• Maintain up to date, accurate, complete, and timely client chart documentation in compliance with
DHS, OTDA, other Funder and SUS standards.
• Facilitate discharge/transfer process and documentation of same.
• Attend staff meetings, case conferences, group supervision, training, and escort clients on housing
interviews as needed
• Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance
• Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes
• A work schedule that includes some weekend and evening hours is required

• Maintains a case-record for each resident/consumer and completes required forms. Continually
documents consumer treatment progress.
• Reviews service plans and perform follow-up to determine quantity and quality service provided.
• Accesses and records individual and community resource information and treatment plans.
• Maintains up-to-date, accurate individual case records on each assigned consumer and develops
measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with
regulatory guidelines.
• Ensures that plans include consideration of the consumer's cultural and ethnic background, customs,
needs, beliefs and primary language.
• Conduct initial intake and assessment of clients’ needs and periodic re-assessments.
• Create and maintain client electronic and paper files.
• Prepare initial psychosocial evaluation and update according to regulations.
• Obtain and maintain relevant documentation and release forms from clients (i.e., birth certificate, proof
of income, medical documents, release of Personal Health Information, etc.).
• In collaboration with clients, conduct periodic revisions of independent living plans including short-term
and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to
appropriate services both within and outside SUS (i.e., On-site medical services and psychiatric services,
etc.).
• Work with clients to break through barriers to their goal(s) attainment.
• Provide support, training and coordination with the other social services staff.
• Assist clients in advocating for themselves to gain housing stability.
• Recommend and implement strategies to persuade clients to participate fully in the process to transition
into permanent housing.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document all client encounters via progress notes using DHS CARES Database and printout notes for
client’s paper file.
• Ensure CARES Database is updated to reflect client requests for services (i.e., car fare, appointments,
passes, referrals, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral
organization.

III. REQUIRED EDUCATION AND EXPERIENCE
• HS diploma or GED required
• Three years’ experience with homeless population
• Ability to work with a culturally diverse population

IV. PREFERRED EDUCATION AND EXPERIENCE
• Bachelor’s Degree is Human Services field preferred.
• Experience in residential setting, group work, tenant organization, case management, referral,
and/or community outreach strongly preferred.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on
our core values: respect, integrity, support, maximizing individual potential and continuous quality
improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation,
gender identity, national origin, veteran status, or genetic information. S:US is committed to providing
access, equal opportunity and reasonable accommodation for individuals with disabilities in employment,
its services, programs, and activities, including allowance of the use of services animals. To request
reasonable accommodation or if you believe such a request was improperly handled or denied, contact the
Leave Team at MyMedicalLeave@sus.org.

By my signature, I understand and accept the responsibilities of the position for which I have accepted
employment.

REQUIREMENTS

• GED or HS Diploma is required.
• Experience working with chronically homeless individuals or families.
• Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.
• Two yeasr experienc with homeless population..
• Ability to work with a culturally diverse population.
• Familiarity with NYC public school system preferred.
• Experienc in residential setting, group work, case management and community outreach.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.