1. SCOPE OF ROLE:
2. Services for the UnderServed (S:US) is seeking a detail‑oriented, creative, and proactive intern to support the Marketing Communications department in two core areas: organizing and maintaining our digital media libraries and assisting with social media content creation and channel management. This internship offers hands‑on experience in digital asset management, content strategy, and visual storytelling while contributing to the visibility of a mission‑driven organization supporting New Yorkers in need.

• ESSENTIAL DUTIES & RESPONSIBILITIES:

The intern will collaborate closely with the Marketing Communications team to:

• Audit media libraries — Review existing photo, video, and graphic assets within our archive.
• Organize and consolidate files — Create a unified, easy‑to‑navigate structure for all media assets.
• Apply metadata and naming conventions — Improve searchability and consistency across the library.
• Identify duplicates and outdated assets — Flag items for review and archival decisions.
• Update documentation — Support the creation or refinement of media management processes.
• Assist with curated collections — Prepare asset sets for campaigns, events, and storytelling needs.
• Draft and schedule social media content — Support posting across Instagram, Facebook, LinkedIn, X, Threads, Bluesky, and TikTok.
• Monitor engagement — Track comments, messages, and interactions.
• Research content ideas — Identify trends, awareness months, and campaign‑aligned opportunities.
• Maintain the content calendar — Track deadlines and upcoming posts.
• Capture photos and short‑form video — Visit S:US program sites across NYC to gather visual content (travel required)
• Collect stories and quotes — Document lived experiences respectfully and in alignment with consent guidelines.
• Assist with analytics — Support monthly performance summaries.

Deliverables

• A fully updated and organized digital media library with standardized naming and tagging.
• Updated documentation or a brief guide for future asset management practices.
• Weekly drafted social media posts (copy + suggested visuals).
• A collection of photo/video assets from events or site visits.
• A curated set of story-based content elements (quotes, short narratives, or interview notes) gathered from program participants or staff, with appropriate permissions.
• Monthly engagement and performance summaries of social media strategy.

Support & Training

• Training on S:US media storage systems and organizational standards.
• Editorial guidelines, brand assets, messaging frameworks, and scheduling tools.
• Access to staff who can provide historical context for assets and content categories.
• Ongoing mentorship from the Marketing Communications team.

1. REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• Currently enrolled in or recently graduated from a communications, marketing, journalism, digital media, library science, or related program.

PREFERRED QUALIFICATIONS & SKILLS

• Strong organizational skills and comfort working with large volumes of digital files.
• Familiarity with digital asset management, social media platforms, and emerging digital trends.
• Strong writing skills and an understanding of tone, voice, and visual storytelling.
• Experience with basic photo/video capture and editing.
• Proactive, detail‑oriented, and comfortable collaborating across departments.
• Interest in nonprofit communications and mission‑driven storytelling.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.