1. SCOPE OF ROLE: 

The Wellness Coach will assist tenants with housing stabilization, referrals for support services and accessing community services as needed (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.   

2. ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Provide case management services focused on maintaining housing stability including assistance complying with any requirements to maintain and renew housing vouchers, help securing public benefits and entitlements, and documenting thoroughly all efforts made to ensure tenant’s recertification where tenants have failed to recertify. 

• Contact each resident monthly to provide support as needed – this meeting will be:  

• (i) an in-person visit at the tenant’s apartment; or  

• (ii) an in-person visit at the onsite office; or  

• (iii) a face-to-face virtual visit.  

• A separate in-person monthly contact must be conducted to solely address the status of current rent payments – this includes: 

• Review of monthly rent payments or any challenges with rent payments. 

• Providing any assistance with public assistance or HRA benefits if needed, to support housing stability; and 

• Providing assistance with rent payment plans as needed. 

• Ensure all contact is appropriately documented in a progress note in accordance with HRA requirements. 

• Provide referrals as needed for employment-related services, food pantry resources, financial literacy support, financial assistance, medical, mental health or substance use counseling services, including connections to Health Homes, and other needed services. 

• Facilitate resident empowerment via committees and activities.   

• Participate in ongoing individual supervision, team meetings, case conferences, division meetings, and training. 

3. REQUIREMENTS: 

REQUIRED QUALIFICATIONS  

• Bachelor’s degree in human services or related field. 

• Two years of experience working with the homeless population providing case management services and support including providing assistance securing public benefits and entitlements, referrals as needed for employment services, financial literacy support, medical, mental health or substance use counseling services, and connections to Health Homes and other community support-based organizations. 

PREFERRED QUALIFICATIONS 

• Computer literacy, MS/Word and Excel. 

• Bilingual in English and Spanish.