1. SCOPE OF ROLE:  

Services for the UnderServed (S:US) has an exciting opportunity for a Director of Learning & Development who will oversee and elevate the organization’s training and development programs to support the growth needs of the organization as well as our employees.   The Director of Learning & Development is a strategic and hands-on role responsible for creating and implementing innovative L&D approaches to support S:US business strategy. This critical member of the Human Resources Team will report to the  Chief of Human Resources and People Officer and will lead a small team.   As the Director of Learning & Development, you will take the lead on creating, implementing, and continuously improving Learning & Development programs to bring growth throughout the full employee life cycle. You will work on building a Training Institute for S:US.  Through your work, you will have a significant impact on the organization and our culture. 

2. ESSENTIAL DUTIES & RESPONSIBILITIES: 

Strategic Planning 

• Create the Learning & Development strategy that will enable S:US to meet its organizational objectives.  

• Develop and grow an S:US Training Institute and ensure high quality, evidence-based trainings for S:US staff across all divisions/departments. 

• Develop, implement and continuously improve Learning and Development programs.  

• Plan, design, and implement high quality, evidence-based trainings for staff, whether from internal/inhouse content experts or external resources. 

• Monitor, evaluate and summarize the effectiveness and value (ROI) of Learning and Development programs and processes. 

• Create custom training programs designed to meet the organization’s development needs. 

• Develop strategies to engage employees in a hybrid learning environment. 

• Provide off-the-shelf solutions that engage our employees. 

• Use an innovative mindset to leverage technology and process improvements to simplify the L&D function. 

• Implement ongoing learning needs analysis to identify skill gaps and development opportunities to support organizational growth and strategy. 

• Partner with Program Leaders to ensure that L&D activities are enabling overall business priorities. 

• Hire and oversee subject matter experts to provide trainings to S:US workforce as needed 

• Design all marketing and promotional materials for the Training Institute, including monthly training calendar 

• Represent and promote S:US at city, state, and national forums 

• Contribute to the field through publications, presentations, and collaborations with service providers, researchers, and others 

3. KEY PERFORMANCE STANDARDS 

• Communication: Ability to communicate effectively with team members and staff across the organization  

• Integrity & Accountability:  Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of individuals we serve 

• Critical Evaluation:  Ability to generate ideas for service improvement for discussion within multidisciplinary teams and with staff and their supervisors. 

• Teamwork: Ability to work in a team-oriented environment and contribute to the organization’s overall progress. 

• Self-Motivated: Ability to demonstrate initiative and endeavor to respond to changing needs of stakeholders. 

• Change Management: Ability to develop a learning and engagement plan in line with the organization’s vision, mission and core values. 

• Engagement: Ability to engage staff to understand their needs related to professional development and wellness. 

• Critical Evaluation: Ability to generate ideas to improve staff learning and engagement, to make suggestions and collaborate with colleagues from other departments and divisions 

4. REQUIRED EDUCATION AND EXPERIENCE  

• Master’s Degree in behavioral health or related field, or Bachelor’s degree with significant relevant experience 

• Extensive knowledge of psychiatric rehabilitation model, recovery-oriented care, adult learning theory and practice, with a strong social-justice focus 

• Minimum of 5 years of training experience 

PREFERRED SKILLS & KNOWLEDGE: 

• A creative mind with an ability to think outside-the-box 

• Strong knowledge of clinical topics such as motivational interviewing, CBT, trauma-informed care, and Mental Health First Aid 

• Knowledge about cultural humility, with a social-justice lens 

• Expertise in psychiatric/ psychosocial rehabilitation and recovery-oriented practice 

• Strong knowledge of NY State behavioral health landscape of services and entitlement services for people with psychiatric disabilities