SCOPE OF ROLE:

The SSVF Homeless Prevention Coordinator (HP Coordinator) plays a key direct service role in the S:US Supportive Services for Veteran Families (SSVF) program. They support veteran families’ housing goals and their access to core supportive services, including housing planning, income and benefits maximization, legal aid, and access to both SSVF and community resources to prevent their homelessness. They navigate veteran households through the complex homeless prevention resources available to them in the community. The HP Coordinator conducts screenings for SSVF services and facilitates veteran households’ access to Homebase, legal aid, charities and other relevant services   The HP Coordinator will provide day-to-day support to veteran households, and assist with outreach, screening, engagement and service delivery to veteran participants across the five boroughs of NYC and Long Island. They manage the program’s coordination of services with the Homebase providers across NYC and play and active role in case screenings, follow-up and the delivery of essential prevention supports.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist participants in the SSVF program to define, plan and achieve their goals related to SSVF such as homeless prevention supports, income and benefits maximization and other goals for their housing stability.
• Survey and screen applications for past military service/veteran status.
• Develop and maintain a screening process and procedure for veteran status at Homebase programs, reviewing and completing initial prescreening and assessments for prospective program participants in-person and virtually.
• Manage a detailed tracker of all services and screenings.
• Coordinate with all members of the SSVF and S:US Homebase team and essential stakeholders to monitor and track case updates in real-time.
• Provide weekly updates on progress of special cases with SSVF and Homebase to management.
• Assist participants in identifying financial resources that support their HP housing plan goal.
• Navigate veterans to a variety of homeless prevention resources including Homebase, legal aid, DSS, charities and other partners.
• Maintain copies of program participants’ documents in case file.
• Monitor case progress and enter case related information into HMIS and CARES when appropriate.
• Collect, review and process all required paperwork to screen, enroll and serve Veterans screened at Homebase and community prevention partners into the SSVF program.
• Act as a close liaison between S:US, the local VA teams and Homebase providers.
• Process SSVF Temporary Financial Assistance and other services according to agency and VA standards.
• Monitor and report on data as directed by program management.
• Maintain a caseload of specialized SSVF cases, mostly comprised of Homebase co-enrolled households.
• Assist Veteran households with accessing needed community services, including but not limited to public benefits such as SNAP, WIC and TANF, clothing, legal & child care services, educational and training resources, transportation assistance, and other supports through the development of a referral network and close follow-up.
• Seek out, foster and interface with representatives from referring agencies in order to facilitate the delivery of program services, tracking referrals as needed.
• Develop, assess and monitor individualized housing stability plans in conjunction with SSVF staff.
• Track program milestones, including HSP completion dates, re-certifications and retention data as directed by program management. Maintain detailed benefits and referral outcome records.
• Work with the case management, employment and outreach teams to navigate participants to community resources.
• Assist with administrative functions of the screening, intake and service delivery processes of the program such as fielding incoming program calls, screening candidates for service virtually, entering screening and intake notes into our record systems.
• Follow-up with households to assess their ongoing housing stability needs.
• Assist program management in regular participant record reviews.
• Coordinate referrals for internal and external housing, health navigation, employment and core services for the full veteran family.
• Maintain a strong knowledge of VA, Homebase and community resources and support participants in navigating through these services.
• Coordinate referrals for SSVF legal services and specialized programming as needed.
• Accompany Veterans to various appointments at: DSS, VA, SSA, court, shelter, GPD, etc.
• Document all engagements with participants and applicants according to VA and S:US standards, including the writing of case notes and contact logs.
• Maintain the highest levels of confidentiality and professional boundaries according to S:US and funder standards
• Attend and actively engage in all team meetings, supervisions and trainings.
• Respond to veteran and program needs promptly, accurately and with courtesy and respect.
• Support team members in the delivery of daily services, including providing positive modeling, peer counseling, support and encouragement to participants.
• Screen and assess applicants applying for S:US Veterans Services.
• Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.
• Willingness and ability to attend occasional events outside of normal business hours.
• Represent the agency and programs and in a professional manner to funders, participants of the program, potential customers, referring agencies, network members, and other stakeholders.
• Deliver high-quality customer service.
• Perform other duties related to the program as defined by the Regional Director and management team..

• 5 years of human services experience.

·         Effective written and oral communication skills.

• Strong organization skills needed.
• Ability to create and maintain detailed records and reports for client-level data.

·         Candidates must be able to work in a fast-paced/high-demand office setting at S:US sites across NYC five days a week.

PREFERRED QUALIFICATIONS & SKILLS

·         Excellent computer skills (e.g. MS Office suite and Windows)

• Self-motivated and resourceful
• Excellent customer service skills.
• Willingness to triage incoming cases at the program sites.
• Strong verbal communication skills
• Bilingual English/Spanish a plus
• Must be able to work both as a team player and independently
• Knowledge of local resources, Veteran entitlements or other benefits is a plus
• Veterans strongly encouraged to apply

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement.  

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.