WELLNESS COACHES (CASE MANAGERS)

I. SCOPE OF ROLE:
The Wellness Coach will assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up
II. ESSENTIAL DUTIES & RESPONSIBILITIES:
• Provide case management to assigned caseload
• Develop and monitor individual support plans in collaboration with agency consumers
• Assist agency consumers with problem solving and crisis intervention
• Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
• Act as advocate for consumer as appropriate; encourage and support self-advocacy
• Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills
• Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by S:US and DOHMH
• Supportive counseling to agency consumers as needed
• Regular home visits and hospital visits, as necessary
• Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care
• Documentation of all services in compliance with agency standards
• Assist with moves with consumers and staff; also include lifting, packing and cleaning
• Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration
• Liaison to community-based services and groups including civic, social service government, and business organizations
• Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
• Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action
• Other duties as assigned

III. REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE
• Bachelor’s Degree preferred, not required or 3 years of experience working with the behavioral health population
• Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System
PREFERRED QUALIFICATIONS & SKILLS
• 2 years supervisory experience is preferred
• Two years’ experience with individuals with mental illness, substance use issues and/or a history of homelessness preferred
• Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred
• Experience in scattered site setting strongly preferred
• Experience or training in peer counseling or advocacy preferred
• Bilingual English/Spanish speaking preferred