The Sr. Outreach Specialist will provide outreach and supportive services to veteran families and support the Team Leader with case reviews, referral tracking and managing Outreach activities and employment and housing intake completion and ensure issues are resolved rapidly.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Respond to veteran needs promptly, accurately and with courtesy and respect.
• Assists team members in the delivery of daily services, including providing positive modeling, peer counseling, support and encouragement to participants.
• Screens and assesses applicants applying for SUS Veterans Services.
• Navigates applicants for program services through intake process, documentation standards and necessary supports.
• Provide outreach through the distribution of materials, informational/educational presentations and marketing to community members and possible participants.
• Provide resource and referral services to community members and possible participants, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
• Develop, assess and monitor strategic outreach plans in partnership with other SSVF programs.
• Interface with representatives from referring agencies and partnering service providers in order to facilitate the delivery of program services and a steady flow of referrals.
• Assist program participants with accessing needed community services (housing, employment, medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. 
• Maintain a small caseload of SSVF participants in accordance with SSVF standards.
• Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.
• Act as advocate for participants as appropriate; encourage and support self-advocacy.
• Liaison to community-based services and groups including civic, social service, government, businesses, landlords and non-profit organizations.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Participate in SUS Veterans Service Fair(s) and other events.
• Willingness to travel to outreach events and to engage Veterans in the field up to 80% of the time.
• Willingness to attend occasional events outside of normal business hours.
• Coordinate referrals for internal and external housing, employment and legal services.
• Ensure proper use of TFA.
• Complete all appropriate reporting in HMIS as required in accordance with SUS and SSVF standards.
• Completion of other tasks as assigned by manager.

KEY PERFORMANCE STANDARDS

• Communication: Ability to communicate effectively with individuals and team members, appreciating their social, cultural, religious and ethnic backgrounds and their age, gender and abilities.
  
  Integrity: Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of individuals we serve.
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• Relationships: Ability to develop long-standing relationship with clients and their families as well national stakeholders.
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• Critical Evaluation: Ability to generate ideas for service improvement for discussion within multidisciplinary teams and with individuals and their supports.
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• Teamwork: Ability to work in a team-oriented environment and contribute to the leadership that creates a fun work environment where the multidisciplinary team supports one another.
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• Self-Motivated: Ability to demonstrate initiative and endeavor to maintain a stable level of productivity.

REQUIRED EDUCATION AND EXPERIENCE

• Experience working with homeless individuals a plus.
• Comprehends the issues that families in need of services face.
• Ability to work independently or as a team player.
• Strong communication and writing skills.
• Relevant experience in homeless prevention, rapid rehousing and transitional supportive services.
• Proficiency with Microsoft Office required.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Human Services or related field preferred.
• Three Years of Veterans programming experience or U.S. military service highly desired.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Talent Acquisition.