SCOPE OF ROLE:

• Conduct comprehensive assessments of veterans/veteran families’ needs.
• Directly supervise up to four SSVF Service Coordinators/field staff.
• Develop, implement, monitor, and evaluate individualized housing stability plans with each client.
• Provide short-term intensive case management to veteran families to achieve their housing stability goals.
• Link each program participant with appropriate community supports to ensure their housing stability.
• Assist program management in identifying the training needs of junior SSVF staff.
• Assist the social service team in the adoption of emerging best practices for the delivery of core support services to Veteran participants.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
• Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
• Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
• Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Performs comprehensive assessments on clients according to SSVF and agency standards.
• Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits.
• Advocate for veterans/veteran families at service providers and agencies in the community.
• Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
• Assist veteran families with housing search and placement.
• Participate in regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.
• Coordinate and review the provision of Temporary Financial Assistance with third-parties and agency personnel.
• Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
• Participate in appropriate community collaborations and activities.
• Initiate and complete case closure when appropriate.
• Participate in SSVF and Veterans Services team meetings. 
• Available for after-hours crisis response for intensive case management as needed.
• Respond to client needs promptly, accurately and with courtesy and respect. Model appropriate behavior.  Represent the organization in a positive and appropriate manner to outside resources.
• Assist in staff training and program development exercises and planning functions.
• Completion of other tasks as assigned by manager.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

REQUIRED EDUCATION AND EXPERIENCE

• BA in Human Services or related field and one year experience in social services or a combination of education and experience.
• Minimum of 3 years of case management and/or counseling experience.
• Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
• Strong ability to multitask and work in a fast-paced environment.
• Solid organizational skills/strong communication and writing skills required.
• Willingness to attend occasional events outside of normal business hours, including Veterans Day.

PREFERRED QUALIFICATIONS & SKILLS

• Experience with electronic database systems (such as the AWARDS system) is preferred.
• Experience in intake, case management, and/or community outreach strongly preferred.