Service for the Underserved, Inc. (S:US) is a dynamic and growing social service and
housing agency with over 40 years of experience in providing housing and services to the
most vulnerable in New York City.

The Maintenance Dispatcher’s responsibility is to receive all requests for maintenance
and repair work; and dispatching work orders to appropriate personnel, in real time

II. ESSENTIAL DUTIES & RESPONSIBILITIES:
The following requirements pertain to the aforementioned position. Qualifying
individuals must have strong communication skills, including phone and electronic
messaging. Applicant must work well as team member.
Daily responsibilities include:
• Review all maintenance work order requests and assign to appropriate mobile team
• Assess and prioritize work requests
• Follow up and insure that work requests are completed in a timely manner
• Close out work requests through electronic system
• Create necessary work requests based on work requisitions
Monthly responsibilities include:
• Prepare and submit monthly maintenance report for V.P.
• Calculate percentage of work orders submitted, percentage completed as well as
those which remain outstanding
• Ensure that Superintendents submit their monthly completed work order reports
Additionally, the Maintenance Dispatcher must coordinate with the Vehicle Fleet
Manager and maintain a Log of Facility Maintenance Vehicles. This includes:
• Updating and notifying maintenance staff of required periodic insurance, registration,
inspection, oil changes and vehicle condition.
The Maintenance Dispatcher will also ensure that in-house building inspections are
completed weekly and reports are submitted every month.

REQUIRED EDUCATION AND EXPERIENCE:

• Must have knowledge of Docuware: Ensure that all purchasing and service invoices are
processed into the Docuware System within 30-40 days of receipt for payment
• Must maintain daily attendance and punctuality to ensure daily goals and needs are met
• Must have strong computer skills, including Yardi and Excel
• Must have good communication skills to coordinate work with program staff
• Must have minimum GED/HS diploma and computer certification

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Benefits & Compensation at MyMedicalLeave@sus.org.