Position Overview: Under the supervision of the Program Director, the Assistant Program Director will provide
supervision of Case Management services to ensure quality care for adults that have experienced
Homelessness and Mental Illness. In the absence of the Program Director the Assistant Program Director will
supervises all program staff in conjunction with the Regional Director.

Job Functions:

• Familiar with DOHMH, DHS, HASA, and HUD regulations
• Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis
• Assist the Program Director with the administration of the program, overseeing all aspects of the program’s
operations - service delivery, compliance to contracts, targets (case management, employment, medical and
chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)
• Provide and ensure delivery of quality services to all residents through direct supervision of all program staff
with regard to Case Management
• Ensure that all documentation (including, but not limited to, progress notes, service plans, assessments,
health forms, reports, etc.) is completed by direct service staff in a timely manner and within established
deadlines as per agency and funding sources standards.; provide coaching on policies and procedures and
clinical practice.
• Development and implementation of individual client service plans in conjunction with clinical staff,
counseling team and client
• Responsible for ensuring that contacts with clients reflect goals of service plans and assisting wellness coaches
to develop intervention goals and activities which support the service plan
• Coordinate annual functional assessment Review, psychosocial review, chart audits for each client and
submitting report to Program Director.
• Responsible for maintaining contact with other service agencies and insuring client placement for treatment
and program activities (may include volunteer job placement)
• Accountable for coordinating orientation and program entry for all new residents with the intake coordinator;
participates in discharge planning
• Assist Program Director in serving as liaison to other community services; attend meetings and develop new
linkages; provides emergency and relief coverage as necessary
• Prepares various reports for funders, Regional Director, and AVP of Behavioral Health Services, including any
issues, and suggestions for changes in policies or program adjustments
• Ensure that all documentation pertaining to client and program activities is accurately completed, handled
confidentially, kept in the proper location, and submitted in a timely manner.
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner
• Ensure data collection and timely reporting utilizing AWARDS and other reporting systems
•

EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Minimum of two (2) years of supervisory experience
• Experience with homeless families, formerly homeless adults diagnosed with mental health and substance
use, or HIV/AIDS
• Experience working with Supportive Housing required
• Bachelor’s degree in Human Services or related field preferred