The Regional Director will provide day to day strategic guidance to ensure that the Homeless Services division is fully executing on program operations and oversite functions. The Regional Director under the guidance of the Associate Vice President will partner with S:US funders, oversite agencies, and executive leadership to elevate the S:US service deliveries to all stakeholders. They are influential in managing all program services including advocacy, housing, case management, and access to other essential services as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Leadership
- Works under limited supervision of the Associate Vice President (AVP) requiring higher planning skills and project management skills.
- Manages and coaches program directors to develop leadership skills and customizes development plans for each individual to optimize consistent competencies throughout their scope of accountability.
- Lead directors in adapting and improving service models to be responsive to a changing environment.
- Participate in and monitor the recruitment, hiring, and talent development.
- Provide program and professional supervision, lead required staff and project management team meetings and trainings, monitor program outcomes.
- Participate in division management meetings as needed and facilitate staff meetings and case conferences as appropriate.
- Manages special projects and all other assignments as determined by the AVP.
- Confirms services are delivered in accordance with agency culture, mission, vision and values.
Data Accountability
- Develop, monitors and evaluates all program work plans, outputs and outcomes to ensure goals are met. Identify and implement actions to improve goal attainment as necessary.
- Develop and monitor data collection to report consumer outcomes and service effectiveness.
Compliance
- Monitors that each program is meeting regulatory requirements, modeling best practices and integrating new tools and initiatives into its work model.
- Enforce corporate compliance protocols, SUS employee policies, procedures, protocols, and incident management policies, procedures and protocols.
- Establishes and reinforces the use of emerging best practices and best-in class service delivery.
- Timely submission of reports, inquiries, response to internal and external stakeholders
Operations
- Maintain accountability and operation within established budget.
- Remains current and updated on new regulations, policies, industry trends, and best practices.
- Monitors quality standards and consumer satisfaction are met and sustained.
- Provide routine managerial oversight of programs including expenditure approval, timesheet approval, report submission, staff hiring and performance appraisal, etc.
- Develop program policy & procedures governing the provision of services to consumers and day to day program operations.
- Monitor the provision of and documentation of all services provided to consumers.
- Oversight of training and program specific orientation for new hires and program staff.
External Relations
- Represents the agency and programs and in a professional manner to funders, consumers, potential consumers, referring agencies, network members, etc.
- Market and promote agency programs and services to potential referral sources to maximize capacity.