The Office Manager will possess strong supervisor skills to oversee daily operations of the clinic including, scheduling, reception and administrative support. As a member of S:US you are committed to acting with integrity, as demonstrated by treating people consistently, honestly and fairly to help them achieve their own goals and the goals of the agency.

1. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervision of all front desk staff and volunteer staff.
• Oversee schedule of all management and support staff.
• Ensure that all authorizations and billing sheets are completed
• Track clients that use SCSC services and coordinate outreach efforts.
• Ensure Corporate Compliance standards are adhered to including ensuring that Privacy Act Notices and HIPPA notices are completed and properly uploaded into EHR system
• Ensure all referrals and supporting documents are uploaded into HER system, and maintain program productivity
• Able to work weekends and evenings as needed
• Cover front desk during staff absences which may require flexibility in work schedule
• Manage MetroCard’s: ordering, storage, distribution and reconciliation.
• Order all program and office supplies; manage SCSC petty cash and other routine expenditures.
• Provide maintenance Staff with instructions and guidance. Report repair needs to Central Maintenance
• Report and track any Office Equipment repair needs
• Troubleshoot consumer Entitlements problems as related to Medicaid Eligibility
• Review monthly encounter data to determine readiness for review by Quality Assurance (QA) and for submission to SUS third party billing vendor;
• Facilitate communication between Billing Specialist in Finance Department and Providers to correct any coding issues in EHR identified in Issue Tracker and/or Denials
• Provide reports to the Program Director, Ass’t Director, Sr. Social Worker/RN, and Regional Director, maintain, productivity, etc.
• Develop expertise in the Electronic Health Record (EHR) to provide training and support to new and existing staff.
• Responds to consumer needs promptly, accurately and with courtesy and respect
• Represents the organization in a positive and appropriate manner to outside resources
• Supports the mission and values of SUS and draws attention to behavior that undermines group effectiveness or is inconsistent with core values
• Additional duties as assigned