The Service Coordinator, SSVF will conduct comprehensive assessments of veterans/veteran families’ needs; develop, implement, monitor, and evaluate individualized housing stability plans with each client; provide short-term intensive case management to veteran families to achieve their housing stability goals, and to link each program participant with appropriate community supports to ensure their housing stability.  

Responsibilities:

• Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
• Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
• Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Performs comprehensive assessments on clients according to SSVF and agency standards.
• Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits.
• Advocate for veterans/veteran families at service providers and agencies in the community.
• Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
• Assist veteran families with housing search and placement.
• Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.  
• Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
• Participate in appropriate community collaborations and activities.
• Initiates and completes case closure when appropriate.
• Participate in SSVF and Veterans Services team meetings. 
• Available for after-hours crisis response for intensive case management as needed.
• Respond to client needs promptly, accurately and with courtesy and respect.  Model appropriate behavior.  Represent the organization in a positive and appropriate manner to outside resources.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

• BA in Human Services or related field and one year experience in social services or a combination of education and experience.
• Minimum of 3 years of case management and/or counseling experience.
• Experience with homeless families and/or veteran services highly desirable.
• Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
• Experience with electronic database systems (such as the AWARDS system) is preferred.
• Strong ability to multitask and work in a fast-paced environment.
• Solid organizational skills/strong communication and writing skills required.
• Willingness to attend occasional events outside of normal business hours, including Veterans Day.
• Veterans highly encouraged to apply.

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Talent Acquisition at talentacquisition@sus.org