Services for the Underserved

Program Director

Job Location US-NY-Bronx
Developmental Disabilities
Regular Full-Time

Position Overview


                                     TITLE: Program Director, Residential Services

                                      DIVISION/DEPT: Developmental Disabilities Services/Residential Services

                                      REPORTS TO:  Regional Coordinators

                                      SUPERVISES: Assistant Program Directors, Shift Supervisors, Direct Support Professionals                                    
                                      FLSA:   Exempt

The Developmental Disabilities Division believes that our role in supporting people with Intellectual and Developmental Disabilities is to live meaningful lives as determined by the person.  All persons shall live a life with dignity conforming to each personal value system.  Our philosophy is for the people we serve to be part of the community, to live fulfilling lives driven by their choices and to be as independent as possible. Our mission is to accomplish this with well-trained staff, access to the quality health care, clinical supports, and a clean and safe home.  

 The Program Director is an empathetic and compassionate leader who will focus on enhancing the quality of life of all the people supported in their respective program. They will lead their program and staff and ensure that they are continuously improving the quality of the programs and providing excellent quality of life for the people we support. They will be responsible for ensuring that they are meeting the regulatory and quality standards.  They will ensure that people supported are treated with dignity and respect. They will focus on developing strategies to educate, develop their team so that the mission, vision and values of the organization are achieved.  The leader will ensure that the expectations and desires of the people supported and their circle of support are met.   They will provide transformational leadership that positions the residential team to adapt to changes in people’s needs as they arise.  They will manage and lead their team and provide 24-hour support in emergency situations.  This will include all aspects of their program including direct care.


                               This position is located at our program located on Graff Street in The Bronx with a salary of $64,000




Person Centered Planning

  • Ensures that a person-centered focus is used to provide care and support by all staff who work within the residence
  • Ensures a positive climate that promotes respect and dignity for people supported.
  • Supports the person’s independence, choice and outcomes.
  • Participates in the screening, admission and discharge of people within the residence to ensure a smooth transition of support.
  • Promotes participation in activities of meaningful daily living, such as vocation, recreation, spirituality.
  • Provides prompt, efficient, and personalized support to meet requirements, requests, and concerns.
  • Provides opportunities for people support to personalize their environment



  • Provides leadership and direction for the residence through a combination of activities, including but not limited to observation, mentoring, coaching.
  • Maintains all records and systems and ensures staff are properly trained and supported
  • Ensure all staff are trained in all aspects of each person’s life including health protocols , personal choice and outcomes.
  • Leads meetings with all stakeholders to ensure participation for all members of each person’s circle of support.
  • Represents the division and organization by participating on DD councils and IAC committees.
  • Coaches and mentors all staff under their supervision
  • Understands and applies appropriate techniques for conflict resolution, crisis prevention, intervention and resolution.
  • Provides round-the-clock responsiveness as part of emergency notifications and assistance.
  • Ensures that the program are operating within their established budget.
  • Partners with the Human Resources Department in all efforts relevant to hiring, developing and retaining staff.



  • Maintains all records in compliance with OPWDD regulations.
  • Ensure the observations are completed across all staffing shifts.
  • Ensure all health care needs are met and all staff are trained in the needs of the people we support
  • Ensure all Fire Safety Regulations are met
  • Ensure all agency policies and procedure are followed.
  • Partners with the Quality Assurance and Quality Improvement team to ensure that all standards relative to the residences are met.


Quality Improvement

  • Continually monitors program to look for areas that could improve.
  • Ensures that the CARF philosophy is implemented, and reassessed accordingly.
  • Ensures that the program is continuously requesting feedback from all stakeholders .



  • Communication – Articulate long-term vision in a compelling way that inspires the team, actively engages in discussions with peers, able to confront peers to challenge thinking respectfully, able to handle adverse and divergent opinions presented in a manner which encourages open collaboration. Ability to communicate effectively, both verbally and in writing.
  • Integrity: Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of people we support.
  • Accountability: Make clear your specific set of expectations for each team member, for the team as a whole, and for the process and the outcome. Ensure that team members have the capability to meet your expectations, and if not, provide the necessary training, or delegate to another person. Obtain clear agreement on milestones and on other specific measurements of success throughout the stages of the process.  Provide clear, fact-based feedback on progress and overall performance of each team member, and ask for input on what more you can do to help each person succeed.
  • Critical Evaluation: Ability to generate ideas for service improvement for discussion within multidisciplinary teams including people we support and their advocates.
  • Teamwork: Ability to work in a team-oriented environment and contribute to the leadership that creates a work environment where the multidisciplinary team supports one another.

Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.



·         Bachelor’s Degree preferred.
·         Experience working with people with IDD.


AMAP; SCIP-R; CPR & First Aid is needed, but not required.
Note: S:US will provide on-the-job training for such certifications.
Basic computer skills (e.g. MS Office suite and Windows).
Driver’s License preferred

Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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