Services for the Underserved

Program Director

Job Location US-Bronx
Developmental Disabilities
Regular Full-Time

Position Overview

Supporting independence and community inclusion, S:US Developmental Disabilities Division promotes person-centered services that focus on recovery. We apply evidence-based practice, data-driven accountability, compassion and dedication to our work. Our mission to bring opportunity to all includes recognizing and amplifying the diverse strengths of the people we serve and our teams. We strive to instill respect and integrity into each interaction and support the voices of the people we serve.


The Program Director of Henry Hudson in our Bronx  location will be responsible for the day to day operations and service delivery in the program. The Program Director directly supervises staff; monitors, assesses and reports on the delivery and documentation of core services and supports for the people we serve; and provides leadership for the team, especially training, supervision, problem-solving for difficult or stagnant cases, and guidance on documentation standards, as directed by Division leadership




Promote person centered care that supports dignity, provide vision and direction which facilitates opportunity for all.

  • Provide supervision, guidance, and performance evaluations to staff.
  • Facilitate periodic staff meetings and case conferences as appropriate.
  • Support program staff in adapting and improving service models to be responsive to a changing environment.
  • Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
  • Participate in and monitor the recruitment, hiring, and selection of personnel.


Service Delivery
Monitors and confirms service delivery in accordance with agency culture, mission, vision and values.

  • Develop and maintain a safe, welcoming environment for the delivery of services.
  • Provide emergency and relief coverage as necessary.
  • Carry a caseload when short-staffed, as needed
  • Support staff to develop and implement of individual service plans.
  • Work flexible schedule that may include weekends, on-call, as needed.
  • Oversee the service delivery of contracted and temp employees.


Data and Accountability
Develop clear, measurable program goals, objectives and workplans that support quality services, safety and positive outcomes for the people we serve.

  • Provide regular feedback to Regional Director regarding program goals and targets, challenges, and staff updates as needed.
  • Complete written reports to division management, S:US executive management, and funding source/s as required.


Confirms program operates in accordance with contractual requirements and other applicable regulations.

  • Conduct and document health and safety drills/QA checks, as per agency standards.
  • Prepare for and participate in accreditation reviews, monitoring visits and internal/external program audits.
  • Report incidents and complete incident reports in a timely manner and in accordance with agency policy and procedures.
  • Develop and monitor CQI projects


External Relations
Responsible for creating and maintaining relationships with community providers to build referral relationships and develop additional resources to enhance services

  • Represent the agency and programs in a professional manner to funders, consumers, potential consumers, referring agencies, network members, etc.


              Applies and enforces new regulations, policies, and best practices into program operations and services.

  • Provide routine managerial oversight including timesheet approval, report submission, staff hiring and performance appraisal, etc.
  • Complete or oversee the purchase of program supplies, equipment, etc. through Bell.
  • Oversight of physical plant





Must be committed to the mission and values of S:US, with an understanding of the issues facing the people we serve.

  • Experienced human services professional with supervisory experience.
  • 4 years’ experience in a Human Services related field plus supervisory experience is preferred.
  • Bachelor’s degree in social work, psychology, rehabilitation counseling, or a related field required.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Proficient in MS Word/Excel. Ability to research material via the internet.
  • Bilingual English/Spanish speaking preferred
  • Valid Driver’s License suggested

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.



Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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