Services for the Underserved

Regional Director

Job Location US-NY-New York
Homeless Services
Regular Full-Time

Position Overview

Supporting independence and community inclusion, S:US’ Homeless Services division promotes person-centered services that focus on recovery. We apply evidence-based practice, data-driven accountability, compassion and dedication to our work. Our mission to bring opportunity to all includes recognizing and amplifying the diverse strengths of the people we serve and our teams. We strive to instill respect and integrity into each interaction and support the voices of the people we serve.


The Regional Director will provide day to day (varies by division) strategic guidance to ensure that the Homeless Services is fully executing on all client care expectations. The Regional Director under the guidance of the Vice President or Sr. Regional Director will partner with S:US funders, oversite agencies, and executive leadership to elevate the S:US service deliveries to all stakeholders. They are highly influential in managing all program services including advocacy, housing, case management, and access to other essential services as needed.





  • Works under limited supervision of the Vice President or Sr. Regional Director requiring higher planning skills and project management skills.
  • Manages and coaches shelter program directors to develop leadership skills and customizes development plans for each individual to optimize consistent competencies throughout their scope of accountability.
  • Lead directors in adapting and improving service models to be responsive to a changing environment.
  • Participate in and monitor the recruitment, hiring, and talent development.
  • Provide program and professional supervision, lead required staff and project management team meetings and trainings, monitor program outcomes.
  • Participate in division management meetings as needed and facilitate staff meetings and case conferences as appropriate.
  • Manages special projects and all other assignments as determined by the Vice President or Sr. Regional Director.
  • Confirms services are delivered in accordance with agency culture, mission, vision and values.

                Data Accountability

  • Develop, monitors and evaluates all program work plans, outputs and outcomes to ensure goals are met. Identify and implement actions to improve goal attainment as necessary.
  • Develop and monitor data collection to report consumer outcomes and service effectiveness.


  • Monitors that each program is meeting regulatory requirements, modeling best practices and integrating new tools and initiatives into its work model.
  • Enforce corporate compliance protocols, SUS employee policies, procedures, protocols, and incident management policies, procedures and protocols.
  • Timely submission of reports, inquiries, response to internal and external stakeholders


  • Maintain accountability and operation within established budget.
  • Remains current and updated on new regulations, policies, industry trends, and best practices.
  • Monitors quality standards and consumer satisfaction are met and sustained.
  • Provide routine managerial oversight of programs including expenditure approval, timesheet approval, report submission, staff hiring and performance appraisal, etc.
  • Develop program policy & procedures governing the provision of services to consumers and day to day program operations.
  • Monitor the provision of and documentation of all services provided to consumers.
  • Oversight of training and program specific orientation for new hires

                External Relations

  • Represents the agency and programs and in a professional manner to funders, consumers, potential consumers, referring agencies, network members, etc.
  • Market and promote agency programs and services to potential referral sources to maximize capacity.
  • Perform other duties as required.


  • LMSW required, Master’s degree in related field will be considered
  • Minimum of 8 years of professional experience, including at least 5 years of managerial experience in a professional function.
  • Leadership capability to manage, coach, and develop Program Directors.
  • Ability to contribute to and implement work systems for the efficient running of an operation.
  • Ability to provide direction and focus on the implementation of new initiatives.


Core Qualifications:

  • Qualified applicants will be committed to the mission and values of S:US, with an understanding of the issues facing the people we serve.
  • Qualified applicants will be comfortable leading a team in a changing environment, as service models and payment models will likely transition.
  • Qualified applicants will be forward thinking, collaborative and strategic in their planning and program management.
  • Qualified applicants will be innovative in developing and/or improving program design and service delivery.
  • Qualified applicants will have a demonstrated ability to develop and manage relationships with funders, partners and within the service community.


Company Overview

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.


Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 


S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals.


Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


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