Services for the Underserved

Entitlements Manager

Job Location US-NY-New York
Support Services
Regular Full-Time

Position Overview

We are currently seeking an Entitlements Manager to oversee the Entitlements staffs in their day-to-day functions, pertaining to entitlements process in obtaining all entitlements consumers are entitled and maintaining eligibility.





  • Supervisor staff on a weekly basis
  • Maintain and update consumers’ entitlements charts
  • Review HRA Public Assistance and Social Security Administration application and supporting document
  • Monitor existing electronic health record (AWARDS & Precision Care) database daily verify daily census coincide with programs statistics
  • Review programs daily census
  • Monthly reconciliation of Congregate Care Level II service fees(rent), personal needs allowance and SNAP funds
  • Provide monthly financial report on consumers not in receipt of maximum allotment from city or government entities
  • Submit monthly report providing outstanding and unresolved issues
  • Inform appropriate staff and management of potential entitlements issues with consumer
  • Track monthly incoming pharmacy bills and provide Medicaid numbers for processing
  • Report all discharges to HRA and SSA timely
  • Submit consumers MPSS forms to HRA for employed consumers
  • Liaise with HRA, CAS, SSA and STARS management team
  • Provide appropriate guidance and administrative expertise to program staff
  • Complete SSA annual representative payee report
  • Review SSA, HRA and SNAP correspondence with staff daily
  • Monitor quantity of HRA application department receives to ensure staff schedule initial HRA appointment
  • Periodically review entitlements module in AWARDS to ensure all benefits are reflected and updated accordingly
  • Provide supervisor with all new consumers benefits income status in a timely manner
  • Ensure all applications (i.e. re-determination, SNAP, Medicaid, recertification, representative payee, continuing disability, HEAP and face-to-face etc.) are submitted to respect city and/or government entities in a timely manner
  • Manage staff in escorting consumers to various government and city agencies (i.e. Social Security Administration, HRA-Public Assistance, Medicaid and SNAP offices)




Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 


S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals.


To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment at 646-565-5894.


Company Overview



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