Services for the Underserved

Case Manager

Job Location US-NY-Brooklyn
BH -Treatment Services
Regular Full-Time

Position Overview

The Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs".



  • Provide case management to assigned caseload.
  • Develop and monitor individual service plans in conjunction with agency consumers.
  • Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up.
  • Assist agency consumers with problem solving and crisis intervention.
  • Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary.
  • Act as advocate for consumer as appropriate; encourage and support self- advocacy.
  • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
  • Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by SUS and OMH.
  • Supportive counseling to agency consumers as needed.
  • Regular home visits and hospital visits, as necessary.
  • Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care.
  • Documentation of all services in compliance with agency standards
  • Assist with moves with consumers and staff; also include lifting, packing and cleaning
  • Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
  • Liaison to community based services and groups including civic, social service government, and business organizations.
  • Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
  • Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
  • This role is comprised of 40%-50% field work, travel is required.


  • Bachelor's Degree in Human Services or related field required
  • Master’s Degree in Human Services or related field preferred
  • CASAC-T or CASAC strongly preferred
  • Two years' experience with individuals with mental illness, substance abuse issues and/or a history of homelessness required
  • Working knowledge of various computer programs including e-mail,  Microsoft Word, Excel, PowerPoint and Windows Operating System
  • Bilingual English/Spanish preferred
  • Valid NYS driver’s license preferred

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.

Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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