Services for the Underserved

Case Manager

Job Location US-NY-Bronx
Homeless Services
Regular Full-Time

Position Overview

 Services for the UnderServed (S:US) is seeking a Case Manager for our Davidson Transitional Mens Shelter in the Bronx.

The Case Manager provides and coordinates client services.

• Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures
• Conduct psychosocial, vocational/educational, and housing assessments and documentation of same
• Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing
• Prepare housing applications and assist clients with the housing application/interview process.
• Monitor and assess client progression/regression in behavior and/or appearance
• Facilitate group and individual counseling, workshops, psych education, and recreational activities
• Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills
• Provide comprehensive case management services to an assigned caseload
• Develop initial service plans and conduct service plan reviews as needed for an assigned caseload
• Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate
• Ensure that clients attend meals and maintain appropriate nutritional intake
• Provide crisis intervention and address all emergency situations as appropriate
• Assist in building evacuation during fire drills and building emergencies
• Monitor client medication compliance and collaborate with nursing staff monitor compliance
• Refer clients to appropriate community resources as needed
• Maintain CPR/First Aid Certification
• Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards
• Facilitate discharge/transfer process and documentation of same
• Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed
• Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes
• A work schedule that includes some weekend and evening hours is required




  • Bachelor’s Degree is Human Services field required
  • Two years’ experience with homeless population
  • Ability to work with a culturally diverse population


  • Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.



Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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