Services for the Underserved

Case Manager

Job Location US-NY-Brooklyn
Homeless Services
Regular Full-Time

Position Overview

The Case Manager will;



  • Conduct intake process with new family members within 24 hours of admission.  This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures.
  • Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
  • Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs.
  • Provide child care referrals and assist families to navigate the NYC Department of Education system.
  • Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members.
  • Assess consumer readiness and barriers towards obtaining affordable permanent housing.
  • Escorting and preparing family members for successfully securing and maintaining permanent housing.
  • Accompany family members on medical, public benefit, and housing appointments, as necessary.
  • Assist family members with identifying and securing permanent affordable housing. 
  • Prepare and assist family members with the housing application/interview process.
  • Collaborate with other service providers to secure needed services for families.
  • Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
  • Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
  • Develop referral network to support household members, especially minor children.
  • Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up. 
  • Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate.
  • Act as advocate for family members as appropriate; encourage and support self- advocacy.
  • Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
  • Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
  • Liaison to community-based services and groups including civic, social service government, and business organizations.
  • Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
  • Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
  • Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
  • Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards.
  • Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
  • Assist in building evacuation during fire drills and building emergencies.
  • Evening and weekend hours will be required. 


    • Bachelor’s Degree is Human Services field required, MSW or CASAC credentials are desired.
    • Experience working with chronically homeless individuals with co-occurring disorders.
    • Ability to work with a culturally diverse population.
    • Bilingual Preferred; NYS Driver’s License Preferred but not required.


Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.





Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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