Services for the Underserved

Shift Supervisor

Job Location US-NY-Bronx
Homeless Services
Regular Full-Time

Position Overview

We are currently seeking  Shift Supervisors for our Family Shelter .

The Shift Supervisor provides supervision and training to residential aides and community coordinators.



  • Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Log books; coordinating security and maintenance staff training, development and evaluation.
  • May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
  • Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
  • Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
  • Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
  • Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
  • Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
  • A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed



  • High School Diploma or GED required
  • 2+ years of experience in Security or Building Maintenance is required.
  • Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility
  • Experience in office management and/or staff supervision is required.
  • Experience working in a large residential/institutional setting with a special need’s population is required.
  • Strong writing, interpersonal, and organizational skills required.
  • F-80 (Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems) is required within 6 months of employment.



  • NYS Driver’s License preferred
  • Bilingual English/Spanish speaking preferred

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.





Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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