Services for the Underserved

Senior Case Manager

Job Location US-NY-Bronx
Homeless Services
Regular Full-Time

Position Overview

The Senior Case Manager will;

  • Provide supervisory oversight and training to Case Managers and Housing Specialists in the housing assessment and documentation process. Provide weekly one on one supervision to Case Managers and Housing Specialists
  • Provide supervision and guidance to Case Managers in the development of initial service plans and service plan reviews.
  • Provide supervision to Case Managers in referring consumers for in-house and community-based medical, mental health, and supportive social services.
  • Provide supervisory oversight and training to Case Managers in assisting consumers with the financial entitlement and medical benefit application process.
  • Provide supervisory oversight and training to Case Managers and Housing Specialists in group and individual counseling, workshops, and recreational activities. Schedule and assign groups and activities to Case Managers as needed.
  • Provide recommendations for useful and effective interventions and referrals to Case Managers and report any behavioral issues to supervisor.
  • Provide supervisory oversight and guidance to Case Managers and Housing Specialists in maintaining up to date, accurate, complete, and timely consumer chart documentation.
  • Provide administrative supervision including timesheet approval, time off approval, scheduling, as well as professional development including regular individual supervision and formal performance appraisal at least annually.
  • Directly provide services (including but not limited to those outlined above) to clients in the absence or inability of their assigned case manager.
  • Manage program census and census data: Manage the intake process; assigns intakes to Case Managers. Will also perform full intake and assessment with new consumers within 24 hours of admission as needed.
  • Conduct regular audits of all client charts.
  • Manage tracking sheets related to housing readiness and housing placement
  • Respond to requests for information and data from DHS.
  • Reconcile program data in AWARDS, CARES and hard copy charts/ tracking sheets.
  • Manage and oversee room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
  • Manage crisis intervention services and addresses all emergency situations as appropriate.
  • Responsible for Incident Management and documentation.
  • Facilitate/attend staff meetings, case conferences, group supervision, and trainings as needed.
  • Comply with and enforces all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and Office of Temporary Disabilities Assistance Rules, Regulations, and Statutes.
  • Maintain program resources including but not limited to: MetroCard’s, petty cash, and client savings
  • Provide coverage for other Senior Case Manager and/or Director of Social Services when they may be off site or otherwise unavailable.
  • Maintain CPR/First Aid Certification.
  • Any other duties as assigned by the Program Director, designee or as required.


  • Bachelor’s degree in a Human Service field required, Masters preferred.
  • 1+ years supervisory experience.
  • Experience working with chronically homeless individuals or families.
  • Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.
  • Bilingual preferred;
  • Valid NYS Driver’s preferred (and pass insurance criteria).

Effective August 30, 2021, unless granted a reasonable accommodation for disability, all new hires must show proof of vaccination against the COVID-19 virus.  If hired for one of our city sponsored programs, this requirement must be met by your date of hire.

Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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