Services for the Underserved

QA Investigator

Job Location US-NY-New York
Quality Assurance
Regular Full-Time

Position Overview

The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.



  • Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
  • Responsible for conducting interviews with all parties involved in the incident. 
  • Completes written investigation reports as per established protocol. 
  • Must be able to review and analyze various reports to be used in investigations.
  • Gathers and submits evidence
  • May be called upon to participate in arbitration or court hearings based on investigations.
  • Responsible for reviewing external investigations.
  • Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
  • Responsible for participating in audit reviews in the various facilities.
  • Participate on the various incident review committees.
  • Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
  • Review all preliminary investigations and follow up on missing pertinent information.


  • Bachelor’s Degree required, Master’s Degree preferred.
  • Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
  • Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
  • Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
  • Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
  • Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

Company Overview

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.


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